Have a question? Browse through this FAQ page, or contact us using the form below.
We use the mobile networks of Vodafone and Movistar. You can check Vodafone coverage by clicking here and Movistar network here. Mainly you will have 4G coverage in any city or sizable village. You can use 5G technology in 12 cities of Spain and in remote areas you can always count on having 3G coverage.
Our SIM cards allow 5G connection. However 5G is still quite limited in Spain. You need to have a 5G compatible device and be in one of the few areas in Spain that has 5G coverage. (you can check Vodafone 5G coverage here). Also you may not be able to enjoy the 5G network indoors or in closed areas
No. We only provide data. However, you can use VoIP apps such as Skype, Whatsapp, Viber, etc.
Yes. Under good coverage our customers are able to watch TV.
Up to 10 devices can connect simultaneously. But please note that the network speed will be shared with the connected devices.
Not at all. You don’t need to do any set-up or configuration. You just need to turn on the device and use the password we provide to connect.
It can last up to 16 hours at standby state and at least 6 to 8 hours for nonstop use. We recommend outdoor intensive users to carry a power bank
Yes, and portable Wifi hotspot comes with a USB cable and power plugs for Spain.
It comes with SIM card. You do not have to buy SIM card if you are renting WiFi.
You can check the data used anytime in the device display.
An unlocked phone accepts SIM cards from other networks. To test of your phone is unlocked, insert in your phone a SIM card of a friend who is from another network and see if it works normally.
If you are not sure if the phone is unlocked, rent instead our portable WiFi hotspot.
Yes, our SIM cards are triple-size-in-one. You will receive a card that can be detached to regular, micro or nano size. This means that they can fit any phone in the market.
No. Your SIM card will be already activated and ready to use when you receive it.
No. Once you receive it, it is ready to use. No need to enter a PIN, no need for phone configuration, no need to call to activate, we have done all that work for you.
Yes, our SIM card can be used on your existing Mifi portable wifi hotspot router. However keep in mind that the device must not be locked to your current mobile operator. If you are not sure if the device is unlocked, rent instead our portable WiFi hotspot.
Yes, if your device supports a tethering / personal hotspot feature, you can use it with the SIM cards we provide.
However, please note that certain operators block Apple products in order to limit tethering. If you have an Apple device, please test the tethering functionality with other operator SIM card. You can always rent instead our portable WiFi hotspot.
You will be charged at the moment of the reservation. There will not be any additional charger after that (except if you do not return the rented device).
There’s absolutely no other charges. The amount you pay already includes the communications price + shipping + return + taxes.
Unfortunately, no. We only accept payment by credit card or PayPal account.
Yes. We will give a full refund for cancellations made 5 days before your delivery date. Between 1 to 5 days before the delivery date, the refund will be equal to the full refund minus the shipment cost (15€)
Yes. For the first month, please place your order online and in the comments section please leave a note saying that you would like to make monthly payments. A couple of days before the end of the first month, we will send a link to set up a standing order which pays automatically every month (the price for the followings months will be lower than for the first month)
Yes. Please send us an email before the end of the rental period requesting the rental extension. The extra cost will be according with the cumulative number of days.
Our website requires at least 2 working days in advance to place an order. But the earlier, the better as we might run out of stock.
For home deliveries, it will be delivered on the morning of your start date. For pickup points, it will be delivered the day before your pickup date (e.g. if your pickup date is 17th July, it will be delivered 16th July). However, in some cases, it may be delivered on the same day as your pickup date
During check-in, please ask the hotel receptionist for the envelope addressed to you. Be sure that the name you introduce in your order is the same name of the Hotel booking
The package will be delivered in hand (Monday to Friday) at your residence, which means that someone must be there to receive it.
Alternatively you can choose to send it to your landlord address and arrange with him the deliver to you.
IMP: Deliveries are normally made between 10h00 and 14h00
Due to Covid-19, airport deliveries are temporarily suspended.
Yes. Please print in advance the order confirmation that you receive by email at the time of your booking and show it at your pick-up point. You can check the location in each airport in this page
We do deliver to Balearic Islands without any extra charge. However for Canary Islands we only deliver data SIM cards. Due to customs restrictions in Canary Islands we do not deliver WIFI Hotspots. For these destinations the delivery will take 4-6 working days, so please make your order at least with one week in advance.
We provide a pre-paid return envelope on the package you will receive.
At the end of the rental, you just have to put everything in that return envelope and drop the envelope in any postbox.
Please click here to find your nearest postbox.
If you are staying at a hotel, you can also ask at the reception to return it.
The return should be done no later than midnight of the last day of the rental period.
Please drop it in a postbox until the end of the day of your return date so that the package will be postmarked on that day or the day after.
No, we will provide a pre-paid return envelope for return, so you do not have to pay anything.
If the customer leaves Spain without posting the device, it is his responsibility to ship it as soon as possible and pay for the international return shipping charges.
You can go to a post office and sent it to our address:
Spain Internet (TuryElectro)
Carretera Porriño Salceda Km. 1
Desvío Polígono A Granxa. Lugar Vilafria, 32
36475 O Porriño, Pontevedra
Alternatively you can contact us and we will arrange a pickup (extra cost 10€)
The items should be returned in working order and good physical condition at the end of the renting period.
Non returned itens will result in the incurrence of the following charges:
In the case of delayed return after the end of the renting period, you will incur on a daily penalty fee 3€/day. We consider the return date, the date that the envelope is postmarked by the post, and we add 2 days of additional tolerance.
You have an average of 10GB /day (for example you can consume 15GB in one day and 5GB in the next one)
However, the total consumption in one calendar month (1st to 30/31st) can not exceed the 300GB
With 10GB you can, in one day, surf the Internet for about 120 hours, listen to 2000 songs or stream 20 hours of standard-definition video / video call.
For rentals of less than 15 days, it´s possible to top up extra GB. The cost would be 2€ for each additional 10GB. Just write us an email and we reply in less than 24h.
For rentals of more than 15 days, it is not possible to top up extra GB. If you see that you will need more data the best solution would be to make a new order.
You can rollover the unused data within one calendar month (1st -30/31st). However, is not possible to transfer the unused data from one month to the next one.
No need to activate. The SIM or portable WiFi, are already activate
There is no need to set an APN or change any setting on your phone. The SIM cards are already preconfigured to accept any setting and connect automatically.
There are no limits on the usage of any app. The net neutrality principle applies.
The only limit is the number of days you have ordered.
Please click on the “menu” button located at the top of the device and selected the option “Device Info”. You will then be able to check the network name/SSID and the correspondent password