Have a question? Browse through this FAQ page, or contact us using the form below.




What is the network coverage?

We use the mobile networks of Vodafone, Movistar and Orange. You can check Vodafone coverage by clicking here, Movistar network here and Orange network here. Mainly you will have 4G coverage in any city or sizable village. You can use 5G technology in major cities in Spain and in remote areas you can always count on having 3G coverage.

The internet connection is available in all Spanish territories, including the Balearic and Canary islands. The connection will not be available outside Spain (for example, Portugal). For internet connection outside Spain, please visit

DO I have access to 5G network?

Our SIM cards allow 5G connection but you need to have a 5G compatible device. However, 5G is only available in major cities.  (you can check Vodafone 5G coverage here). Also, you may not be able to enjoy the 5G network indoors or in closed areas

Can I make voice calls as well?

No. We only provide data. However, you can use VoIP apps such as Skype, Whatsapp, Viber, etc.

Will I be able to see TV stream with this service?

Yes. Under good coverage our customers are able to watch TV.



How many devices can connect to 1 portable WiFi at the same time?

Up to 10 devices can connect simultaneously. But please note that the network speed will be shared with the connected devices.

Is it difficult to set up the portable WiFi?

Not at all. You don’t need to do any set-up or configuration. You just need to turn on the device and use the password we provide to connect.

How long does the battery last?

Our portable wifi has a 3000 mAh battery. It can last up to 12 hours at standby state and 5 to 7 hours for nonstop use. We recommend outdoor intensive users to carry a power bank

Can it be charged via USB?

Yes, the portable Wifi hotspot comes with a USB cable and power plugs for Spain.

Does the portable WiFi include SIM card inside? Or do I have to buy one?

It comes with SIM card. You do not have to buy SIM card if you are renting WiFi.

How do I check how much data I have already used?

You can check the data consumption, at any time, directly on the display of the portable wifi.




How do I know if my phone is unlocked?

An unlocked phone accepts SIM cards from other networks. To test of your phone is unlocked, insert in your phone a SIM card of a friend who is from another network and see if it works normally.

If you are not sure if the phone is unlocked, rent instead our portable WiFi hotspot.


Yes, our SIM cards are triple-size-in-one. You will receive a card that can be detached to regular, micro or nano size. This means that they can fit any phone in the market.

Do I need to activate the SIM card?

No. Your SIM card will be already activated and ready to use when you receive it.

Are there any settings required to use the SIM card?

No. Once you receive it, it is ready to use. No need to enter a PIN, no need for phone configuration, no need to call to activate, we have done all that work for you.

Can I use the SIM card in my own Mifi hotspot router ?

Yes, our SIM card can be used on your existing Mifi portable wifi hotspot router. However keep in mind that the device must not be locked to your current mobile operator. If you are not sure if the device is unlocked, rent instead our portable WiFi hotspot.

Can I use tethering feature (Personal Hotspot) on my phone?

Yes, if your device supports a tethering / personal hotspot feature, you can use it with the SIM cards we provide.

However, please note that certain operators block Apple products in order to limit tethering. If you have an Apple device, please test the tethering functionality with other operator SIM card. You can always rent instead our portable WiFi hotspot.


eSIM-spain (1) (1)


How to instal de eSIM?

Before installing the eSIM, please ensure that your device is network unlocked and eSIM compatible. Also, make sure that you have a stable Internet connection.

– You must have the QR code printed or on the screen of another device to be able to scan it with your phone camera.

– In case you are not able to scan the QR code, you will have to do a manual installation which consists of entering one (Android) or two (iOS) codes. You should have these codes on hand before you start the installation.

How many times can I install the eSIM?

The QR code and the manual installation codes can only be used once. Therefore, if you remove the eSIM from your device, you might not be able to install it again.

Can I use tethering feature (Personal Hotspot) on my phone?

Yes, if your device supports a tethering / personal hotspot feature, you can use it with the eSIM we provide.

However, please note that certain operators block Apple products in order to limit tethering. If you have an Apple device, please test the tethering functionality with other operator SIM card. You can always rent instead our portable WiFi hotspot.

When will I receive the esim?

You will receive the eSIM by email, at 08h00 AM (CET) of the selected “Start Date”.


When am I billed for the rental?

You will be charged at the moment of the reservation. There will not be any additional charger after that (except if you do not return the rented device).

Are there other costs?

There’s absolutely no other charges. The amount you pay already includes the communications price + shipping + return + taxes.

Do you accept cash on delivery?

Unfortunately, no. We only accept payment by credit card or PayPal account.

Can I cancel my order? Can I get a refund?

Yes. We will give a full refund for cancellations made 5 days before your delivery date. Between 1 to 5 days before the delivery date, the refund will be equal to the full refund minus the shipment cost (15€)

For long term rentals is it possible to make monthly payments?

Yes. For the first month, please place your order online and in the comments section please leave a note saying that you would like to make monthly payments. A couple of days before the end of the first month, we will send a link to set up a standing order which pays automatically every month (the price for the followings months will be lower than for the first month)

Is it possible to extend my rental period? What is the price?

Yes. Please send us an email before the end of the rental period requesting the rental extension. The extra cost will be according with the cumulative number of days.



How many days in advance should I place an order?

Our website requires at least 2 working days in advance to place an order. But the earlier, the better as we might run out of stock.

When will the product be delivered?

For home deliveries, it will be delivered on the morning of your start date.

For Hotels and Pickup Points, it will be delivered the day before your pickup date (e.g. if your pickup date is 17th July, it will be delivered 16th July). However, in some cases, it may be delivered on the same day as your pickup date

How do I collect my package at the hotel?

During check-in, please ask the hotel receptionist for the envelope addressed to you. Be sure that the name you introduce in your order is the same name of the Hotel booking

How do I receive it if I choose residential delivery?

The package will be delivered in hand (Monday to Friday) at your residence, which means that someone must be there to receive it.

Alternatively you can choose to send it to your landlord address and arrange with him the deliver to you.

IMP: Deliveries are normally made between 10h00 and 14h00

Can I collect my package at the airport?

Yes, but only at Madrid Airport. Please show the order confirmation that you receive by email at the time of your booking. You can check the location in each airport on this page

Can I collect my package at a PICKUP POINT?

Yes. All you need is to show your ID, or passport to collect the item. Be sure to use the same name when making the order. Please check the location and the opening hours of your closest MRW pickup point or Correos store

Do you deliver to Balearic or Canary islands?

We do deliver to Balearic Islands without any extra charge.

However for Canary Islands, and due to customs restrictions, we do not deliver WIFI Hotspots. However, we can deliver Data SIM cards.



What do I need to make the return?

We provide a pre-paid return envelope on the package you will receive.

At the end of the rental, you just have to put everything in that return envelope and drop the envelope in any postbox.

Please click here to find your nearest postbox.

If you are staying at a hotel, you can also ask at the reception to return it.

By when do I have to return?

The return should be done no later than the morning after the last day of the rental period.

Please drop it in a postbox. The package will be postmarked with your return date.

Will I have to pay any postage for returning?

No, we will provide a pre-paid return envelope for return, so you do not have to pay anything.

If the customer leaves Spain without posting the device, it is his responsibility to ship it as soon as possible and pay for the international return shipping charges.

What should I do if I lose the return envelope?

You can go to a post office and sent it to our address:

Spain Internet (TuryElectro)
Carretera Porriño Salceda Km. 1
Desvío Polígono A Granxa. Lugar Vilafria, 32
36475 O Porriño, Pontevedra

Alternatively you can contact us and we will arrange a pickup (extra cost 10€)

What happens if I don't return the device?

The items should be returned in working order and good physical condition at the end of the renting period.

 Non returned itens will result in the incurrence of the following charges:

  • Portable Wi-Fi router: 70€
  • SIM card: 10€
  • AC adapter: 10€

In the case of a delayed return after the end of the renting period, you will incur a daily penalty fee 3€/day. We consider the return date, the date that the envelope is postmarked by the post, and we add 2 days of additional tolerance.



Can I have unlimited data?

In Spain, there isn’t unlimited data. Please be careful with companies that advertise unlimited data.

How many GB do I have

You have an average of 10GB /day (for example you can consume 15GB in one day and 5GB in the next one)

However, the total consumption in one calendar month (1st to 30/31st) can not exceed the 300GB.

What can I do with 10GB /day

With 10GB you can, in one day, surf the Internet for about 120 hours, listen to 2000 songs or stream 10 hours of standard-definition video / video call.

Can I top up extra GB

For rentals of less than 15 days, it´s possible to top up extra GB. The cost would be 2€ for each additional 10GB. Just write us an email and we reply in less than 24h.

For rentals of more than 15 days, it is not possible to top up extra GB. If you see that you will need more data the best solution would be to make a new order.

Do you have Data rollover?

You can rollover the unused data within one calendar month (1st -30/31st). However, is not possible to transfer the unused data from one month to the next one.


Do I need to activate the service?

No need to activate. The SIM or portable WiFi, are already activate

Do I need to configure my phone, or set any APN?

There is no need to set an APN or change any setting on your phone. The SIM cards are already preconfigured to accept any setting and connect automatically.

Are there restrictions on mobile data communications?

There are no limits on the usage of any app. The net neutrality principle applies.

The only limit is the number of days you have ordered.

What should I do if the item was damaged or didn't work when I received it?

All the items are checked before sent out. However, if it was damaged or didn’t work when you received it, please contact us by email or phone and let us know your order number as soon as possible. We will give a full refund after checking the device or SIM card.

I'm not able to see the network and password or the password doesn't work

Please click on the “menu” button located at the top of the device and selected the option “Device Info”.  You will then be able to check the network name/SSID and the correspondent password