Have a question? Browse through this FAQ page, or contact us using the form below.
We use the mobile networks of Orange. You can check their coverage by clicking here. Mainly you will have 4G coverage in any city or sizable village. In remote areas you can always count on having 3G coverage.
Yes. If you don’t have 4G coverage, you will have automatically 3G network instead
No. We only provide data. However, you can use VoIP apps such as Skype, Whatsapp, Viber, etc.
Its not guaranteed that you will be able to stream TV.
Under good coverage our customers normally are able to watch TV.
However, there are many factors that affect the quality of the internet connection on a mobile network. 4G doesn’t yet cover all the territory and in areas with only regular 4G coverage, the signal may not me enough to provide the speeds needed to stream TV.
Additionally, places with good 4G coverage, can get crowded during the certain periods, which will force the bandwidth to be shared with different customers, causing a drop in the connection speed.
Up to 10 devices can connect simultaneously. But please note that the network speed will be shared with the connected devices.
Not at all. You don’t need to do any set-up or configuration. You just need to turn on the device and use the password we provide to connect.
It can last up to 16 hours at standby state and at least 6 to 8 hours for nonstop use. We recommend outdoor intensive users to carry a power bank
Yes, and portable Wifi hotspot comes with a USB cable and power plugs for Spain.
It comes with SIM card. You do not have to buy SIM card if you are renting WiFi.
You can check the data used anytime in the device display.
The data available is related with the number of days of your rent. For example if you rented your WiFi for 10 days, you have 40GB of data that can be used as you want during your current natural month (e.g. 10GB in the first 3 days and 1GB in the remaining ones). However, data can’t be transfer from one natural month to another. When total limit is reached, the card is blocked
Yes. You can top up the data of your WiFi with an additional cost of 15€ for each 10GB. Just contact us, before the total the limit is reached, and we send you a payment link.
An unlocked phone accepts SIM cards from other networks. To test of your phone is unlocked, insert in your phone a SIM card of a friend who is from another network and see if it works normally.
If you are not sure if the phone is unlocked, rent instead our portable WiFi hotspot.
Yes, our SIM cards are triple-size-in-one. You will receive a card that can be detached to regular, micro or nano size. This means that they can fit any phone in the market.
No. Your SIM card will be already activated and ready to use when you receive it.
No. Once you receive it, it is ready to use. No need to enter a PIN, no need for phone configuration, no need to call to activate, we have done all that work for you.
Yes, our SIM card can be used on your existing Mifi portable wifi hotspot router. However keep in mind that the device must not be locked to your current mobile operator. If you are not sure if the device is unlocked, rent instead our portable WiFi hotspot.
Yes, if your device supports a tethering / personal hotspot feature, you can use it with the SIM cards we provide.
However, please note that certain operators block Apple products in order to limit tethering. If you have an Apple device, please test the tethering functionality with other operator SIM card. You can always rent instead our portable WiFi hotspot.
The data available is related with the number of days of your rent. For example if you rented your sim card for 10 days, you have 20GB of data that can be used as you want (e.g. 10GB in the first day and 1GB in the remaining ones). However, data can’t be transfer from one natural month to another. When total the limit is reached, the speed is reduced to 128 kbps. For more than 30 days rental, the monthly limit is 60GB
Yes. For rental periods below 14 days you can top up the data of your SIM card with an additional cost of 1,5€/GB. Just contact us, before the total the limit is reached, and we send you a payment link.
You will be charged at the moment of the reservation. There will not be any additional charger after that (except if you do not return the rented device).
There’s absolutely no other charges. The amount you pay already includes the communications price + shipping + return + taxes.
Unfortunately, no. We only accept payment by credit card or PayPal account.
Please contact us if you need to extend the rental period. In most of the cases it will not be a problem and the extra cost will be similar to the basic price.
Yes. We will give a full refund for cancellations made 5 days before your delivery date. Between 1 to 5 days before the delivery date, the refund will be equal to the full refund minus the shipment cost (10€)
The sooner, the better. Our website requires at least 4 days in advance to place an order. But the earlier, the better as we might run out of stock.
Whenever possible, it will be delivered the day before your pickup date (e.g. if your pickup date is 17st July, it will be delivered 16th July). However in some cases, it may be delivered in the same day of your pickup date
During check-in, please ask the hotel receptionist for the envelope addressed to you. Be sure that the name you introduce in your order is the same name of the Hotel booking
The package will be delivered in hand (Monday to Friday) at your residence, which means that someone must be there to receive it.
Alternatively you can choose to send it to your landlord address and arrange with him the deliver to you.
IMP: it’s not possible to set a time interval for the delivery.
Yes. All you need is to show your ID, or passport to collect the item. Be sure to use the same name when making the order. Please check the location and the opening hours of your closest MRW pickup point
We do deliver to Balearic Islands without any extra charge. However for Canary Islands we only deliver data SIM cards. Due to customs restrictions in Canary Islands we do not deliver WIFI Hotspots. For these destinations the delivery will take 4-6 working days, so please make your order at least with one week in advance.
We provide a pre-paid return envelope on the package you will receive.
At the end of the rental, You just have to put everything in that return envelope and drop the envelope in any postbox.
Please click here to find your nearest postbox.
If you are staying at a hotel, you can also ask at the reception to return it.
The return should be done no later than midnight of the last day of the rental period.
Please drop it in a postbox until the end of the day of your return date so that the package will be postmarked on that day or the day after.
No, we will provide a pre-paid return envelope for return, so you do not have to pay anything.
If the customer leaves Spain without posting the device, it is his responsibility to ship it as soon as possible and pay for the international return shipping charges.
Go to a post office and sent it to our address. Check our address below.
You can also ask the reception of your hotel to return it to us, using their services.
The items should be returned in working order and good physical condition at the end of the renting period.
Non returned itens will result in the incurrence of the following charges:
In the case of delayed return after the end of the renting period, you will incur on a daily penalty fee 3€/day. We consider the return date, the date that the envelope is postmarked by the post, and we add 2 days of additional tolerance.
No need to activate. The SIM or portable WiFi, are already activate
There is no need to set an APN or change any setting on your phone. The SIM cards are already preconfigured to accept any setting and connect automatically. However, if you rented a SIM card and, by some reason, your device doesn’t work without a APN, please insert the following details:
There are no limits on the usage of any app. The net neutrality principle applies.
The only limit is the number of days you have ordered.
Don’t hesitate to contact us if you have any question.
Technical Support: +34 668 690 268 or firstname.lastname@example.org
Business hours: 9h00 – 23h00 (CET)
Available 7 days a week, including holidays
Available in English, Spanish, Portuguese.