Portable WiFi
Data SIM
eSIM
Pickup & Return
FAQ
Rates & Bookings
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FAQs
Frequently Asked Questions
Have a question? Browse through this FAQ page, or contact us using the form below.
All
General Information
Portable WiFi
SIM Card
eSIM
Payment
Delivery
Return
GENERAL INFORMATION
What is the network coverage?
Do I have access to 5G network?
Can I make voice calls as well?
Will I be able to see TV stream with this service?
PORTABLE WIFI
How many devices can connect to one portable WiFi at the same time?
Is it difficult to set up the portable WiFi?
How long does the battery last?
Can it be charged via USB?
Does the portable WiFi include a SIM card inside? Or do I have to buy one?
What will happen if I have an abusive data usage?
SIM CARD
How do I know if my phone is unlocked?
Will the SIM card fit my phone?
Do I need to activate the SIM card?
Are there any settings required to use the SIM card?
Can I use the SIM card in my own MiFi hotspot router?
Can I use tethering feature (personal hotspot) on my phone?
What will happen if I have abusive data usage?
eSIM
How to install the eSIM?
Can I use tethering feature (personal hotspot) on my phone?
When will I receive the eSIM?
PAYMENT
When am I billed for the rental?
Are there other costs?
Do you accept cash on delivery?
Can I cancel my order? Can I get a refund?
For long term rentals is it possible to make monthly payments?
Is it possible to extend my rental period? What is the price?
DELIVERY
How many days in advance should I place an order?
When will the product be delivered?
How do I collect my package at the hotel?
How do I receive it if I choose residential delivery?
Can I collect my package at the airport?
Can I collect my package at a pickup point?
Do you deliver to Balearic or Canary Islands?
RETURN
What do I need to make the return?
By when do I have to return?
Will I have to pay any postage for returning?
What should I do if I lose the return envelope?
What happens if I don't return the device?
CONFIGURATIONS / TROUBLESHOOTING
Do I need to activate the service?
Do I need to configure my phone, or set any APN?
Are there restrictions on mobile data communications?
What should I do if the item was damaged or didn't work when I received it?
I'm not able to see the network and password or the password doesn't work
Helpful guides
Best Pocket WiFi Rental in Spain 2026 — honest comparison
Pocket WiFi vs SIM vs eSIM — which should you choose?
eSIM Installation Guide — iPhone & Android step-by-step
Airport Pickup Guide — Madrid & Barcelona procedures